Refund Policy
Last updated 1 November 2026
If Statecraft Pro isn’t right for you, you can get a full refund within 14 days of purchase. No questions asked.
How to request a refund
- Email hello@statecraftux.com within 14 days of your purchase.
- Send it from the email address you used to buy, or include your order ID from the receipt.
- You don’t need to give a reason — though if you tell us what was missing, it helps us improve.
What happens next
- We process refund requests within 2 business days.
- Refunds are issued by Dodo Payments, our Merchant of Record, to your original payment method, in full, including any tax charged.
- Your bank usually shows the refund within 5–10 business days. If it doesn’t appear after that, reply to our email and we’ll send you the payment reference to give to your bank.
After a refund
Your Statecraft Pro licence ends when the refund is issued. Please delete the download and any copies of the Pro content and reference code. Code you’ve already shipped in a product doesn’t need to be removed; just don’t reuse the download for new work.
After 14 days
Refunds outside the 14-day window are at our discretion. If something is wrong with the download or you were charged in error, contact us at any time and we’ll fix it, including by refunding when that’s the fair outcome.
Duplicate or mistaken payments
If you were charged twice or bought by mistake, email us and we’ll refund the duplicate, whatever the date.
Chargebacks
Please contact us before disputing a payment with your bank — it’s faster for you and we’ll always refund within the policy. Disputed payments end the licence the same way as a refund.
Your legal rights
This policy doesn’t limit any rights you have under the consumer protection laws of your country.
Intersans Design Private Limited